Report: Strong 1H 2022 for the Customer Data Platform Industry, slowdown in funding and acquisitions

MILFORD, CT, United States, 25-Jul-2022 — /EPR INTERNET NEWS/ — The Customer Data Platform (CDP) industry had a strong first half in 2022 with 10% employment growth among existing vendors and eleven new companies added, according to the CDP Institute’s latest Industry Update report. Total employment grew by 2,494, the largest increase on record. However, a slowdown in funding and acquisitions may indicate investors are becoming more cautious about the industry.

The semi-annual report found that growth was strongest among the industry’s largest vendors, with the top 25% expanding employment by 13%. Remaining vendors grew an average of 4%. New entrants were also concentrated among large firms, with five of the eleven having more than 1,000 employees. These are established firms that have added CDP capabilities to existing campaign and delivery products.

The addition of new vendors with campaign and delivery capabilities reflects the continued preponderance of this group. Campaign and delivery CDPs now account for 68% of vendors (up 1% vs the previous report), 75% of employees (up 3%) and 75% of funding (up 8%).

Investment fell compared to previous periods, which may represent a market adjustment following strong acceleration early in the pandemic. The number of events over $50 million in particular dropped from five in the second half of 2021 to just one in the first half of 2022. Apart from the one large event, there were six other fundings that totaled $38 million. The only acquisition this period was BlueConic selling a majority stake to Vista Equity Partners.

“This report shows an intriguing divergence between strong user demand for CDPs, as evidenced by employment growth and new entrants, and emerging caution among investors,” commented report author David Raab. “Fortunately, major industry vendors have assembled ample financial reserves during previous periods, so we expect the funding slowdown will not limit their ability to finance future growth.”

About the Report
The CDP Industry Update Report provides detailed information on CDP vendors, employment, and funding broken by CDP type, location, founding year, and more. It includes five years of historical data collected at six-month intervals. The report can be downloaded for free at

About the Customer Data Platform Institute
The Customer Data Platform Institute is a vendor-neutral organization that educates marketers and technologists about customer data management. The Institute publishes industry news and educational materials, provides vendor comparison reports, builds directories of industry vendors and service firms, and offers Webinars, workshops, and consulting on related issues.

Customer Data Platforms are defined as “packaged software that maintains a unified, persistent customer database which is accessible to external systems.” They are the only types of packaged software specifically designed to create and share a complete view of each customer.
For more information, visit

SOURCE: EuropaWire

Fusion BPO Services opens new center in Prishtina, Kosovo as it expands across the EMEA market

CANTON, OH, United States, 13-Jul-2022 — /EPR INTERNET NEWS/ — Fusion BPO Services, a leading global CX and digital transformation solutions company, announced the opening of a 200-seater new center at Kompleksi Pika Exclusive, St “Gazmend Zajmi”, Kati 2, Prishtina, Kosovo, strengthening its presence in the Balkan Peninsula and EMEA region. With this center, the company will be able to leverage Prishtina’s strategic location, vast young talent pool, and multilingual nature to ensure superior CX delivery to its huge clientele in the EMEA region.

The company is delivering high-quality CX in English, German, and Spanish from this center, to meet the multilingual customer-centric solution needs of the market.

Ranked 57 among 190 economies in the World Bank’s Doing Business Index in 2020, Kosovo is among the most sought-after outsourcing destinations in the EMEA region.

“We are excited to expand to Kosovo. The expansion will help us improve our global footprint and at the same time strengthen our position as a multilingual CX and digital transformation solution provider in the EMEA Market,” said Pankaj Dhanuka, CEO and Co-Founder of Fusion. “The center will help us maintain and enhance the high-quality customer-centric solutions that our clients have come to expect from us, cementing our position as a market leader in the shared services industry.”

With the center, Fusion will have a presence in 14 countries worldwide with 27 delivery locations. The company is known for its state-of-the-art customer experience solutions that leverage a blend of technological innovation and human connect.

About Fusion
Fusion is one of the fastest-growing global customer experience solution provider, offering voice and non-voice customer engagement and data marketing services for over 33 years. With a presence in 14 countries globally, the company employs 12,000+ professionals. Fusion specializes in highly-customizable inbound and outbound contact center solutions infused with the Power of Human Connect for meaningful customer engagements and superior customer experience delivery. For more information on the company or the services and industries they serve, visit

SOURCE: EuropaWire

OldZari Announces Great Deals For Sellers Selling Silk Sarees

Kanchipuram, Tamil Nadu, India, 2022-Jul-04 — /EPR INTERNET NEWS/ — OldZari, presents exciting offers for customers selling silk sarees to the company.

For customers searching where can I sell my old sarees online with the best prices for their valuable silk sarees, OldZari is here to evaluate your beautiful silk sarees and offer the best prices.

For about forty years, OldZari has been in the business of purchasing old silk sarees in Kanchipuram, Tamil Nadu. OldZari buys all sorts of pure Zari goods from its customers at the straight mill rate. Further, we examine sarees that we receive without damaging them. Just by taking a small piece of the Zari from a saree, we send them to the lab to determine the zari’s precise quality. We guarantee that we will return your valuable silk saree in the same order as it was received, without damages.

We aim to offer the best prices so that you don’t get disappointed. Hence, we undergo stringent quality checks of each saree we receive to determine the selling saree cost of Kanchipuram. We purchase all silk sarees in whatever condition at the Kanchipuram Mill Rate.

To make it easy for our customers, OldZari has launched its online services so that people across India can avail themselves of our services. Through our website, we are offering access to every customer to sell their beautiful old sarees only at the best rates. We have met several customers who aren’t aware of their saree’s actual value since old silk saree sellers in their area may not supply them with all of the relevant facts about its quality when selling.

At OldZari, we give clients all the information they need regarding the product they sell openly and transparently. Not every client knows the value of their old silk saree until they trade it to us. Customers have informed us that they’re approaching exchanging their silk sarees for kitchenware and were astonished by our selling price. If you are unhappy with the Selling Price we are offering for your products; we will return you the products without any questions. However, this does not happen very often. We have been in the industry for a long time now. So, most of our customers never feel disappointed after knowing their rates.

Via EPR Network
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