Tag Archives: customer service

Sabio Group Expands ‘Disrupt’ CX Transformation Series to Three Major European Capitals in 2025

LONDON / MADRID / PARIS, 26-Mar-2025 — /EuropaWire/ — Sabio Group today announced that its acclaimed ‘Disrupt’ programme will expand across Europe in 2025, bringing its digital customer experience (CX) transformation event to London, Madrid, and Paris. This expansion comes at a crucial time for the CX industry as rapid AI advancements, rising living costs, and volatile energy prices challenge contact centres and frontline service teams, according to a press release published on EuropaWire.

Since its launch in 2017, Disrupt has attracted around 1,000 senior decision-makers at its London and Madrid events. The 2025 programme, themed ‘Delivering on the Promise,’ will feature real-world case studies and live demos that highlight how global brands are leveraging cutting-edge AI, automation, and data solutions.

Stuart Dorman, Chief Innovation Officer at Sabio Group, emphasized the urgency of addressing today’s technological and economic challenges, noting that Disrupt offers an essential forum for industry leaders to share transformative strategies. The Madrid event kicks off on April 3rd, followed by London on May 20th at Tobacco Docks, and Paris on June 3rd at Agora Managers Groupe. Additional European locations are under consideration.

For more information and to register interest, please visit the Sabio Group website.

SOURCE: EuropaWire

Fusion BPO Services opens new center in Prishtina, Kosovo as it expands across the EMEA market

CANTON, OH, United States, 13-Jul-2022 — /EPR INTERNET NEWS/ — Fusion BPO Services, a leading global CX and digital transformation solutions company, announced the opening of a 200-seater new center at Kompleksi Pika Exclusive, St “Gazmend Zajmi”, Kati 2, Prishtina, Kosovo, strengthening its presence in the Balkan Peninsula and EMEA region. With this center, the company will be able to leverage Prishtina’s strategic location, vast young talent pool, and multilingual nature to ensure superior CX delivery to its huge clientele in the EMEA region.

The company is delivering high-quality CX in English, German, and Spanish from this center, to meet the multilingual customer-centric solution needs of the market.

Ranked 57 among 190 economies in the World Bank’s Doing Business Index in 2020, Kosovo is among the most sought-after outsourcing destinations in the EMEA region.

“We are excited to expand to Kosovo. The expansion will help us improve our global footprint and at the same time strengthen our position as a multilingual CX and digital transformation solution provider in the EMEA Market,” said Pankaj Dhanuka, CEO and Co-Founder of Fusion. “The center will help us maintain and enhance the high-quality customer-centric solutions that our clients have come to expect from us, cementing our position as a market leader in the shared services industry.”

With the center, Fusion will have a presence in 14 countries worldwide with 27 delivery locations. The company is known for its state-of-the-art customer experience solutions that leverage a blend of technological innovation and human connect.

About Fusion
Fusion is one of the fastest-growing global customer experience solution provider, offering voice and non-voice customer engagement and data marketing services for over 33 years. With a presence in 14 countries globally, the company employs 12,000+ professionals. Fusion specializes in highly-customizable inbound and outbound contact center solutions infused with the Power of Human Connect for meaningful customer engagements and superior customer experience delivery. For more information on the company or the services and industries they serve, visit https://www.fusionbposervices.com

SOURCE: EuropaWire