Tag Archives: Report

Report: Strong 1H 2022 for the Customer Data Platform Industry, slowdown in funding and acquisitions

MILFORD, CT, United States, 25-Jul-2022 — /EPR INTERNET NEWS/ — The Customer Data Platform (CDP) industry had a strong first half in 2022 with 10% employment growth among existing vendors and eleven new companies added, according to the CDP Institute’s latest Industry Update report. Total employment grew by 2,494, the largest increase on record. However, a slowdown in funding and acquisitions may indicate investors are becoming more cautious about the industry.

The semi-annual report found that growth was strongest among the industry’s largest vendors, with the top 25% expanding employment by 13%. Remaining vendors grew an average of 4%. New entrants were also concentrated among large firms, with five of the eleven having more than 1,000 employees. These are established firms that have added CDP capabilities to existing campaign and delivery products.

The addition of new vendors with campaign and delivery capabilities reflects the continued preponderance of this group. Campaign and delivery CDPs now account for 68% of vendors (up 1% vs the previous report), 75% of employees (up 3%) and 75% of funding (up 8%).

Investment fell compared to previous periods, which may represent a market adjustment following strong acceleration early in the pandemic. The number of events over $50 million in particular dropped from five in the second half of 2021 to just one in the first half of 2022. Apart from the one large event, there were six other fundings that totaled $38 million. The only acquisition this period was BlueConic selling a majority stake to Vista Equity Partners.

“This report shows an intriguing divergence between strong user demand for CDPs, as evidenced by employment growth and new entrants, and emerging caution among investors,” commented report author David Raab. “Fortunately, major industry vendors have assembled ample financial reserves during previous periods, so we expect the funding slowdown will not limit their ability to finance future growth.”

About the Report
The CDP Industry Update Report provides detailed information on CDP vendors, employment, and funding broken by CDP type, location, founding year, and more. It includes five years of historical data collected at six-month intervals. The report can be downloaded for free at https://www.cdpinstitute.org/resources/industry-update-july-2022/.

About the Customer Data Platform Institute
The Customer Data Platform Institute is a vendor-neutral organization that educates marketers and technologists about customer data management. The Institute publishes industry news and educational materials, provides vendor comparison reports, builds directories of industry vendors and service firms, and offers Webinars, workshops, and consulting on related issues.

Customer Data Platforms are defined as “packaged software that maintains a unified, persistent customer database which is accessible to external systems.” They are the only types of packaged software specifically designed to create and share a complete view of each customer.
For more information, visit www.cdpinstitute.org.

SOURCE: EuropaWire

Report Says That Firms Are Not Measuring If Their Website Is Working

Fasthosts, a leading web hosting provider and domain name registrar, reports that 43 per cent of UK companies admit that they have no quantifiable method of measuring whether their website is effective, according to recently released research released.

The study of 430 UK firms (431 UK businesses with a website surveyed via electronic feedback form) by Fasthosts found that whilst the average business has published a website for 3-4 years, a huge number of businesses have no numerical grasp on how well their website is performing, or whether it is leading to sales. One in four owners do not believe their website has potential as a sales channel. A remarkable 77 per cent of firms fail to measure any type of ‘return on investment’ for their websites, and 1 in 3 owners (34 per cent) admit that they have never considered checking the popularity or effectiveness of their website. The research suggests that many companies are failing to analyse and optimise online as diligently as they do other areas of their operation.

Whilst studies show that the majority of business owners today realise the importance of having a presence on the Internet, it appears that a great many do no more than publish their website. Fasthosts’ survey of 430 small local businesses using a website, found that over 40 per cent currently do not use data (such as a graphical web statistics tool to assess whether their website is working to support their business goals. During the first half of 2009, the vast majority of SMEs (83 per cent) have not analysed their websites performance against their business plan.

Despite half of businesses feeling happy with their websites and 43 per cent viewing these as integral to their marketing efforts, it would appear that a great many firms simply do not know whether their website is making the right impact. Only 57 per cent of firms do monitor their website performance by checking an overall traffic volume statistic for their homepage. However, only 40 per cent currently analyse where their website visitors are being referred from, an essential element of effective online marketing. Furthermore, only 33 per cent of owners who do measure their website look at the click-through rates to individual sections of the site.

It is perhaps unsurprising over three quarters of businesses questioned (77 per cent) make no assessment of ‘return on investment’ for their websites. Only 11 per cent of those surveyed, judged the effectiveness of their website in terms of ‘clicks vs. sales’ or ‘web cost per order’. Worryingly, the research would suggest that for a significant number of companies, expectations for their website are rather low. 1 in 4 owners (23 per cent) still do not believe their website has potential to be a sales channel.

However, nowadays easy-to-use tools are available for any business owner to evaluate the effectiveness of their website themselves. For example, Fasthosts provides its hosting customers with a free MatrixStats tool, a graphical web statistics tool that provides an instant snapshot of how well websites and domains are performing.

Steve Holford, CMO Fasthosts Internet Ltd., said: “By taking note of their website statistics and making necessary changes, many companies we work with enjoy a real fiscal impact.”

Via EPR Network
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