Tag Archives: contact center

B2b, eCommerce, News, Online, Services

Fusion BPO Services opens new center in Prishtina, Kosovo as it expands across the EMEA market

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CANTON, OH, United States, 13-Jul-2022 — /EPR INTERNET NEWS/ — Fusion BPO Services, a leading global CX and digital transformation solutions company, announced the opening of a 200-seater new center at Kompleksi Pika Exclusive, St “Gazmend Zajmi”, Kati 2, Prishtina, Kosovo, strengthening its presence in the Balkan Peninsula and EMEA region. With this center, the company will be able to leverage Prishtina’s strategic location, vast young talent pool, and multilingual nature to ensure superior CX delivery to its huge clientele in the EMEA region.

The company is delivering high-quality CX in English, German, and Spanish from this center, to meet the multilingual customer-centric solution needs of the market.

Ranked 57 among 190 economies in the World Bank’s Doing Business Index in 2020, Kosovo is among the most sought-after outsourcing destinations in the EMEA region.

“We are excited to expand to Kosovo. The expansion will help us improve our global footprint and at the same time strengthen our position as a multilingual CX and digital transformation solution provider in the EMEA Market,” said Pankaj Dhanuka, CEO and Co-Founder of Fusion. “The center will help us maintain and enhance the high-quality customer-centric solutions that our clients have come to expect from us, cementing our position as a market leader in the shared services industry.”

With the center, Fusion will have a presence in 14 countries worldwide with 27 delivery locations. The company is known for its state-of-the-art customer experience solutions that leverage a blend of technological innovation and human connect.

About Fusion
Fusion is one of the fastest-growing global customer experience solution provider, offering voice and non-voice customer engagement and data marketing services for over 33 years. With a presence in 14 countries globally, the company employs 12,000+ professionals. Fusion specializes in highly-customizable inbound and outbound contact center solutions infused with the Power of Human Connect for meaningful customer engagements and superior customer experience delivery. For more information on the company or the services and industries they serve, visit https://www.fusionbposervices.com

SOURCE: EuropaWire

Apps, B2b, Internet, ISPs, Online, Privacy, Services, Software, Web

Former Gartner executive Richard Stiennon on GDPR: organizations have to comply with the most intrusive technology regulation ever

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PRAGUE, Czech Republic, May-1-2018 — /EuropaWire/ — ZOOM International, a leader in call recording, workforce optimization, and compliance software for the omnichannel contact center, today announced support for the European Union’s General Data Protection Regulation (GDPR). By making simplicity, speed, and cost-effectiveness the goals of the release, ZOOM has created a new industry standard—companies who need to support GDPR in any region of the world don’t have to purchase and implement more software. GDPR support is a standard part of the ZOOM 6.3 Suite.

Former Gartner executive and Chief Research Analyst at IT-Harvest, Richard Stiennon, explained the scenario in a November 2017 article on Forbes, “The looming imposition of a new data protection regulation in the EU is already sending tremors through the legal and IT worlds as organizations wake up to the fact that by May 25, 2018, they have to comply with the most intrusive technology regulation ever. Law firms and consulting firms are starting to use phrases like ‘this is Y2K all over again.’”

Companies in and outside the EU are taking immediate action to make applications compliant while also planning for larger, cross-department initiatives in parallel. For any company (in any country) managing EU citizen data, fines can be as much as €20 million or 4% of global annual revenues. To add to the pressure, many WFO vendors force additional software purchases of complicated “compliance suites.” Unlike ZOOM, these companies add a burden, creating additional friction for their customers—forcing longer timelines for decisions, approval, and implementation.

“GDPR is a monster of a regulation for companies to tackle,” explained Brian Shore, CEO of ZOOM International, “So, we designed ZOOM 6.3 to simplify and streamline the effort it takes to achieve GDPR compliance. It also gives customers enough flexibility to evolve over time without becoming a beastly, bloated, and outrageously expensive application—like we see from many of our competitors. In addition, GDPR truly puts the ownership of data completely in the consumers’ hands, even allowing them to have all their data erased. To address this, companies really need quality management software more than ever. Perhaps they could afford to have upset customers in the past, but now it is much more expensive. GDPR will enable a different type of attrition than we have ever seen in the history of the world.”

Full news release…