Plusnet And “Go ON Sheffield” Help Hundreds To Get Online

Plusnet volunteers have assisted at a number of events around Sheffield city centre as part of ‘Go ON Sheffield’ which supports a nationwide campaign encouraging UK residents to get online.

A team of Plusnet volunteers have been busy helping out at several events across Sheffield as part of a UK campaign run by Race Online 2012, which aims to help offline residents take their first steps with computers and the Internet. In Sheffield alone, there are an estimated 95,000 residents* without Internet access.

Over 50 events were held throughout the City, at venues including Sheffield Town Hall, The Bankers Draft pub on Market Place, High Storrs School and Sheffield United Football Club, with volunteers from UK online centres, Heeley Development Trust, Plusnet and Sheffield University all assisting at the events.

The events catered for a wide range of people including those looking for work, wanting to get in touch with relatives all across the world or just wanting to learn more about the things they love. Betty Tilbrooke, 78, was one visitor who got online for the first time at the event held at Sheffield Town Hall. She said: “I’m sick of calling myself the invisible person because everything that’s interesting is on ‘www’. If I can do this, I can book my cinema and train tickets, and will even be able to order my groceries online if the bad weather comes again this winter. My daughter and son have been saying “Get online Mum!” for ages. If you don’t learn about computers, you’re going to be left behind.”

Plusnet, the broadband company with headquarters based in Sheffield, had 25 volunteers helping out at various events round the city centre. Katy Lomax, Head of Marketing at Plusnet, volunteered at the session held on Friday at the Bankers Draft in Sheffield City Centre. She said: “Even as someone used to being online, it’s not until you show someone the very basics of the Internet again that you realise how much it has impacted your own life. It’s really important that people who do know how to use it can help those who can’t, because without using the internet there is so much that you can’t do.”

Plusnet has sponsored the ‘Go ON Sheffield’ campaign and donated fifty free broadband packages so some of the new online converts can try their new found skills at home. The fifty packages will be given to those who could benefit the most from getting online at home with the winners being presented with their prizes at a celebration event being held at Sheffield United Football Club. The celebration event will also provide an opportunity to thank all of the volunteers who gave their time during ‘Go ON Sheffield’.

Helen Milner, Managing Director of UK online centres said: “‘Go ON Sheffield’ has been a really great way for us to engage with people in the locations they feel comfortable. The people that aren’t currently online are often resistant to formal learning environments so, by bringing the learning to them – in pubs, at football clubs and wherever they feel at home – we can break down these barriers and show them the real benefits being online can bring them.

“We wouldn’t have been able to run a campaign as big as this without the volunteers who came from all over the City, and they really made the campaign what it was. By working with Heeley Development Trust and volunteers from Plusnet, Sheffield University and all over, it really felt like we were bringing the city together for a really positive cause.”

Via EPR Network
More Internet & Online press releases

Plusnet Announces Business Relocation Into The Heart Of Sheffield

Plusnet, the Sheffield-based broadband and home phone supplier, has announced plans to occupy a centrally-based location in the heart of the City next year.

During the spring of 2012, Plusnet will begin moving all operations into grade-A office space at ‘The Balance’ on Pinfold Street, S1. The occupancy will be the biggest office let within Sheffield for the last five years, taking over 53,000 square feet.

Jamie Ford, CEO at Plusnet said: “This is an incredibly exciting time for our business and signals another milestone in our amazing story. With such rapid expansion over the last two years this move will enable all business operations including our customer services, to remain together under one roof. This is something incredibly unique for a telecoms provider in the UK.

“At the same time, the move gives us the space to necessitate further expansion as we continue to grow at pace and cements our commitment to Sheffield for the foreseeable future.”

Plusnet, set to celebrate its 15th birthday in February 2012, currently employs close to 700 staff. Throughout its history it has been based in Sheffield and in 2010 took the decision to move off-shore service teams in South Africa back to the city. Since this time, Plusnet has been one of few business broadband) service providers to operate a UK based 24/7 customer service team and in 2011 alone won six awards and has been highly commended 13 times across the broadband industry*. In September, 2011 Plusnet also became officially Which? Recommended.

Jamie Ford continued: “Our staff have worked incredibly hard to achieve this success and I am delighted that we are in a position to reward them with a state-of-the-art working environment. As we continue to grow, I hope the new building acts as another factor to attract local talent to our business.”

Tim Bottrill, partner at Knight Frank and Plusnet’s Adviser and procurer for this deal said: “This is the biggest office let within Sheffield for the last five years and something that we are proud of at our office in Sheffield. The Balance provides Plusnet with an excellent, new HQ facility in the heart of Sheffield. The building benefits from air-conditioned offices which include better meeting facilities; reception area; 24 hour security; landscaped recreational space; staff restaurant; cafe bar and parking. The building also provides excellent access to Sheffield’s extensive network of public transport trams and buses.”

Plusnet is refurbishing four floors in the building and will neighbour current occupants including HSBC and Hill Dickinson. Currently operating from two sites in the city in Tenter Street and Victoria Quays, Plusnet anticipates the move to be complete by the end of May 2012.

Via EPR Network
More Internet & Online press releases

Fasthosts Reveals 1 In 3 Consumers Has Posted A Negative Review Of A Firm Online

Fasthosts, a leading UK web hosting provider, has revealed that one third of British consumers has posted negative material online relating to a company or product.

The survey of 1300 UK consumers* commissioned by the web hosting company found that it is now common place for Britons to express their gripes openly online, most commonly on social networking sites such as Facebook and Twitter, as well as online forums. Over half of young adults have published negative online reviews. Encouragingly for firms, the vast majority of consumers are willing to give a company a second chance if it responds well to their online complaints.

Whilst willingness to share frustrations online is equal across both genders, the issue ranges in frequency according to age. Younger Britons are far more likely to publish their grievances. Some 52 per cent of under 24 year olds have turned to the web in this way. 39 per cent aged 25-34, and 38 per cent of adults aged between 45-54 years have done so. 1 in 4 of those older (28 per cent) vented their concerns online. Geographical location also appears to be a driver, with the issue most common in the south east (38 per cent) and far north of England, such as North East (37 per cent).

However, some 84 per cent of consumers would forgive a company for mistakes and be willing to use it again if the firm engaged with their negative online review and discussed the issues with them.

It appears that few British companies are seeing the benefits of getting to grips with the issue of negative online material. Data from 400 UK small businesses** reveals that few UK companies choose to interact with customers who publish negative material about them. Despite the prevalence of online complaints, only 12 per cent of small firms have ever engaged with an online complaint.

Stephen Holford, Marketing Director, Fasthosts Internet, commented: “It is understandable that many business owners’ first instinct may be to shy away from their customers’ online complaints. However, addressing negative online material enables a company to learn about their customer experience as well as improve their customer retention and online reputation.”

Graham Jones, Internet Psychologist, added: “People who want to complain about a company are getting a sense of freedom and power as a result of social networks and feel encouraged to make such complaints. As a result, this is a growing problem for companies and is something they must do as a matter of routine. Interestingly, several studies show that when people have their complaints positively responded to they are more supportive of the business than they were before the complaint was made. Psychological research shows this is linked to the fact that when the complaint is responded to well, people feel as though they are being cared for, which produces positive emotional responses.”

Via EPR Network
More Internet & Online press releases