Plusnet, the broadband provider from Yorkshire, has been recommended by Which?, the UK’s largest independent consumer body.

Plusnet Value home broadband has been given a five star recommendation for “value for money” and a four star recommendation for connection speed, connection reliability, customer service and technical support.

Broadband providers must score well for customer service, ease of set up, connection speed, reliability and technical support and receive an overall score of 70% in their consumer survey. Over 750 Plusnet customers were questioned in the survey and gave on overall score of 72%.

Which? magazine this month states that today’s broadband services are – to many people – as vital as their electricity or water supplies. Plusnet will now have the opportunity to use the Which? Recommended logo across all marketing for the next six months.

Jamie Ford, Plusnet CEO said: “This is a landmark achievement for Plusnet. What is great about this award is that it is an independent survey with the findings fully dependent on the feedback of actual customers.”

To switch to Plusnet’s cheap broadband users simply visit www.plus.net/switch to choose a broadband package that suits them. They then enter their MAC (migration authorisation code) key when they sign up (available the customer’s current provider) and Plusnet will do the rest of the hard work.

As well as becoming “Which? Recommended Providers”, Plusnet has won seven awards and been highly commended 13 times across the industry for its product and services in 2011*. With 24/7 call centre support based entirely in Sheffield and free to call from a UK landline, all advisors are technically trained, do not work from scripts and look to resolve any problems first time.

Via EPR Network
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