eBay Sellers Should Make Their Views Known, Says Parcel2Go

Online auction and retail website eBay has recently launched a consultation with its sellers, asking them for their thoughts on how the company should provide customer service in the future, in a bid to improve people’s experience. According to online parcel delivery service Parcel2Go, this is an ideal opportunity for sellers to really get their points across and make their thoughts known.

Richard Mercer, marketing director at Parcel2Go, said: “This is one opportunity that should not be missed. Sellers have everything to gain by making their feelings known to eBay and providing constructive feedback that can be used to improve the website and customer service processes.”

The survey has thrown up some potential new services that eBay may be looking to introduce, such as making customer support available though social media channels. The survey also asks sellers how important 24/7 customer support is to them, what their thoughts are on improved email support and how they feel about the possibility of mobile phone support.

Richard added: “eBay recently unveiled its new virtual shopping basket and a Christmas shopping wish list feature is set to be available at the start of next month. These are all things that can help sellers to maximise revenue and hopefully this new survey will help to streamline the selling process and allow eBay sellers to go on and provide a better experience for their customers.”

The team at Parcel2Go is continually looking for new ways to make buying and selling on eBay quicker and easier. Earlier this year the company launched its quick quote shipping tool which sellers can embed in their item pages to allow buyers to access speedy shipping quotes. By providing quick quotes on domestic and international shipping services, users are provided with the widest possible choice of services and are far likelier to receive a good service.

Via EPR Network
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Parcel2Go Warns Online Christmas Shoppers Not To Cut Corners When It Comes To Deliveries

With a recent survey from HSBC revealing that more than one in ten people plan on making use of online shopping outlets this Christmas, Parcel2Go has urged shoppers to use a trusted courier for deliveries.

The survey also found that despite the state of the economy, people intend on spending just as much on Christmas this year as they have in the past, with an average spend of £560 per person.

Richard Mercer, marketing director of Parcel2Go, said: “In the current financial climate Parcel2Go understands that people want to be able to enjoy Christmas as much as possible, and that means they may end up feeling forced to cut corners elsewhere in order to buy all of the presents, food and other things they need to make the season special.

“As HSBC’s survey shows, many people will be turning towards the internet when buying Christmas presents this year, but when it comes to getting purchases delivered we just want shoppers to be absolutely certain that they are using a reliable delivery method so that their presents arrive on time and in good condition, which all of the couriers that we work with can provide.”

He continued: “We’ve seen it before – shoppers buy Christmas presents from foreign sellers over eBay and other online auction websites and choose a cheaper delivery method, thinking that they’re saving money. They end up having to wait weeks for their items though, whereas if they had chosen a courier, their purchases could have been with them in a matter of days.”

Many different courier services work in conjunction with Bolton-based Parcel2Go, and shoppers buying online can pick between them to get the best value for money on a high-quality delivery service that will save them having to put up with any heartache over the Christmas period.

To find out more about the parcel delivery service offered by Parcel2Go visit the official website now.

Via EPR Network
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