Price, customer service and easy set-up – these are the three most important factors consumers use to help them choose a broadband package, according to a new survey from Yorkshire-based broadband supplier Plusnet.

Almost two-thirds (64 per cent) said price is the most important factor when choosing a home phone and broadband supplier. With this in mind, Plusnet is currently offering up to half price broadband for 12 months when new customers take its home phone service.

Additionally, 12 per cent said they would make a decision based on customer service and, finally, one in ten of those surveyed said the ease of setting up to a new service was the most important factor in choosing their provider.

Jamie Ford, CEO of Plusnet, said: “To many households, phone and broadband has become as important as gas and electricity. It is clear that people want a service that is value for money and at the same time easy to use. At Plusnet, we strive to give customers what they want; an honest, straightforward service at seriously competitive prices. In fact, if you find a better price for standalone broadband, we’ll match it.”

This month Plusnet will launch a new 0345 customer services telephone number, alongside their current 0800 offering. This means that not only can customers call free from UK landlines on 0800 432 0200, but the new 03451 400 200 number will be charged at normal landline rates and so can be deducted from inclusive minutes on a mobile phone plan.

For more information on Plusnet home phone and broadband, go to www.plus.net.

Via EPR Network
More Internet & Online press releases